Off-Site Catering Terms and Conditions
READ ME BEFORE ORDERING
- Maximum number of pax per event must be observed, in accordance with the Metro Manila GCQ regulations.
- Rate is inclusive of 12% Vat, Service and Catering Charge.
- All input fields must be filled up on the Cart page to secure a Reservation or a meeting with a Sales Representative.
- Payment will be settled with a Sales Representative after Inquiry has been sent. Orders added to Cart will not be charged to the Guest until after the meeting with the Sales Representative.
- Additional Fees may apply after the menu and other pertinent details have been finalized with a Sales Representative.
By registering with this website, you are agreeing to provide your personal information and nominate a confidential password for your account. Should you believe that your password has been compromised, kindly change your password immediately. MomentFood reserves the right to suspend your registration, should you breach these Terms and Conditions.
These Terms and Conditions shall apply to all Inquiries of MomentFood products, the agreement to which will be considered as an offer to purchase the products in accordance with the said terms.
Acceptance of Orders
All momentfood.com orders serve as Inquiries and are to be confirmed with a Sales Representative 5 days before the event.
Cut-off for orders is at 7:00 PM daily. All orders made after 7:00 PM will be processed the next day.
It is Moment Catering’s entire discretion to accept inquiries from this website. Moment Catering reserves the right to decline the transaction without giving any reason. The receipt of the inquiries will render a transaction number and will be sent through the provided email address or mobile number, with complete order details.
The Order Confirmation will be after you have been contacted by a Sales Representative. It is an acknowledgement and record of the agreement to deliver the products ordered and within the specified delivery time.
Product availability and customer information will be done via a phone call to the customer to offer a reasonable substitute (if needed) and/or confirm information.
An accurate event address, email address, and contact number must be ensured when ordering to avoid any discrepancy or delays in fulfillment.
Should your account be used by another person on your behalf, transactions shall be considered as your own, and shall be subject to these Terms:
PRICES AND PAYMENT
Unless otherwise stated in writing, the prices quoted on this website are inclusive of VAT, Service and Catering Charge. Additional Fees may apply after the menu and other pertinent details have been finalized with a Sales Representative. The vendor reserves the right to change the prices of products at any time without further notice.
Without prejudice to any inadvertent technical mistake (which will be charged to the customer), the price of the product/s shall be as reflected on the website.
Payment will be settled with a Sales Representative after Inquiry has been sent. Orders added to Cart will not be charged to Guest until after the meeting with the Sales Representative. Full payment is required prior to the event.
Payment can be done via Cash, Credit Card, Debit Card (VISA, Mastercard), or GCash. Kindly ensure card validity, should you choose to pay via Credit or Debit Card. The vendor reserves the right to cancel your order at any stage.
Cash and Online Credit Card Payments will be validated before the event and may be subject to additional delivery charges. For the protection of both credit card holders and MomentFood against fraudulent payments or use of credit, debit and charge cards, the vendor reserves the right not to fulfill if no credentials are presented.
The vendor reserves the right to refuse your offer, should it be necessary.
Number of Attendees
Maximum number of pax per event must be observed, in accordance with the Metro Manila GCQ regulations.
The guaranteed number of attendees at each catered function must be communicated to the Catering Team-in-charge to your event not less than 5 full working days (Saturday through Thursday, excluding holidays) prior to the Event. A Banquet Event Order will be completed and sent for each scheduled function. A 10% allowance in food preparation and set up over the guaranteed number of attendees will be made on all catered functions/ outside catering comprising part of the Event. Final charges will be based on the guaranteed number of attendees (or the number of persons for which the catered portion of the Event was originally booked, if no guaranteed number is provided) or the total.
You shall hold The Moment Group free and harmless from, and compensate it for, any claims and liability arising from any left-over food or any food items consumed outside the function room premises.
Corkage of Outside Food and Beverage
No food of any kind can be brought into The Moment Group function space/services by the Patron. No Beverages of any kind can be brought into the hotel by the patron without the written permission of The Moment Group and are subject to service fees and/or labor charges/ corkage as are deemed necessary by The Moment Group. The Moment Group shall not be held liable from any claims and liability of foodbornse illnesses when outside food and drink have been corkaged and have been requested to be served at the event.
Ingress/Egress Agreement and Damage to Property (If Applicable)
The Moment Group does not permit any kind of carpentry, painting, or floral preparation works within its event venues . Stage, backrop, floral arrangement shall be either pre-fabricated, delivered, and only assembled in our function rooms or prepared in the property's designated for prepartion and carpentry areas.
All organizers shall be solely responsible and liable for any damages (chargeable directly and immediately to the organizer) and/or injuries, whether personal or to property and that the ORGANIZER'S guests and other persons attending the function, and the caterer's staff and employees, may suffer by reason of, or arising out of the activities undertaken during the event or materials and equipment brought in by the event. The ORGANIZER shall hold the caterer free and harmless and shall indemnify the latter from any claims and actions for the forgoing damages. The client shall shoulder damages to furnitures, fixtures and equipment that have been caused as a result of accidence or negligence on the part of the client and/or the client's/organizer's guests.
If the Patron cancels the Event either partially or in it’s entirely, The Moment Group shall have suffered damages equivalent to the lost profits that The Moment Group would have made from the sale of the function venues, food and beverages, etc. in connection with the Event. The Parties acknowledge that The Moment Group shall assess a fee against the Patron as liquidated damages and not as a penalty, such damage amount is agreed to be expressed as a percentage of revenue lost by The Moment Group as a result of the said cancellation, as reasonably determined by The Moment Group (The Fee).
If the Event is canceled in its entirety, the Fee shall equal the amount calculated using the scale below. Cancellation Fee: % of Estimated Lost Food & Beverage Revenue, Venue rental:
90 - 46 days prior to the event 25 % of anticipated total banquet revenue
45 - 31 days 50% of anticipated total banquet revenue
30 -15 days 75% of anticipated total banquet revenue
14 – 1 day 100% of anticipated total revenue
Should another client re-book the function venue/ service and date with a comparable function after cancellation by the Patron, all or a portion of the advance deposit and cancellation fee may be refunded to the Patron at the absolute discretion of The Moment Group.
The Moment Group and its Management reserve the right to fully protect its operating license and will decline to continue service to serve any guest whose behavior may be considered to be impaired by any over indulgence in drinking. The Moment Group reserves the right to cancel a function if it has reason to believe that the exact nature of the event varies from the originally agreed upon, whether in writing or given verbally and/ or that the holding of such function may be against the law, public morals or public policy. In such case, The Mess Hall shall has the right to forfeit any and all deposit or down payment already received as and by law of penalty and liquidated damages.
The Moment Group is hereby relieved of all liabilities by any form of damages caused by any accident, fire, earthquake, typhoon, strikes, lock out, vehicular accident, delay due to extra ordinary vehicular accidents, delay due to extra ordinary vehicular traffic, accidental fire at the venue or party and other uncontrollable events, which may affect the normal operations. The performance of this agreement by is subject to acts of God such as typhoons, earthquakes, fires, floods, or other disasters, and acts of man such as war, government regulations, strikes, civil disorders, curtailment of transportation facilities, or other emergencies making it inadvisable, illegal or impossible to uphold previous contractual agreements.
The CATERING.MOMENTFOOD.COM website is operated and managed by Moment Catering. This website is maintained for your personal use, viewing, ordering and delivery food online. Access and use of this website constitutes your acceptance of these Terms and Conditions.
DISCLAIMERS AND LIMITATION OF LIABILITY
By using this website and/or transmitting to this any Submission(s), you agree to indemnify CATERING.MOMENTFOOD.COM, its officers, directors, parents, partners, employees, agents, distributors, affiliates, subsidiaries and its related companies for any and all claims, damages, losses and causes of action arising out of your breach or alleged breach of this agreement.
The materials on this website are transmitted and distributed "as is, where is" and appear on the website without express or implied warranties of any kind, including, but not limited to, warranties of title, implied warranties of merchantability, or fitness for a particular purpose. CATERING.MOMENTFOOD.COM makes no warranty as to the quality, accuracy, completeness and validity of any materials on this website and does not warrant that the functions contained on the websites will be uninterrupted or error-free, or that defects will be corrected. Mistakes noticed will be corrected as soon as possible and affected customers will be notified. Where necessary, an order may be cancelled prior to shipping the product. Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.
All prices quoted are in Philippine Pesos. Price and availability information are subject to change without notice.
The materials provided in this website is for information, ordering, and promotional purposes only. Users may not rely on any information and opinions expressed in it for any other purpose. Neither CATERING.MOMENTFOOD.COM, nor its officers, directors, parents, partners, employees, agents, distributors, affiliates, subsidiaries and their related companies are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on CATERING.MOMENTFOOD.COM.
Information on the website is subject to change without notice. The information should not be relied upon as a substitute for formal advice from the originating bodies or departments of the MOMENTFOOD.COM and its partners. Visitors who rely on this information do so at their own risk.
Logos, Photographs & Intellectual Property
The names, images and logos identifying the MOMENTFOOD.COM are proprietary marks of Moment Group, Inc. The copying and use of the The Moment Group logo, any other MOMENTFOOD.COM -related logos, photographic images or third party logos accessed via this website is not permitted without the prior approval of the Moment Group, Inc. or the owner. Permission requests should be directed to the Webmaster. Tell us who you are, the organization you represent (if any), how and why you wish to use the logo. Please include your name, address, telephone number, fax number and email address.
Hyperlinking to Us
You do not have to ask permission to link directly to pages hosted on this website. However, use of logos as promotional or hypertext objects is not permitted. Please see the paragraph above on logos.
Hyperlinking by Us
MOMENTFOOD.COM is not responsible for the contents or the reliability of any linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. However, attempts are made to ensure that the hypertext links to other websites are relevant, appropriate, and accurate and provide useful additional information to the MOMENTFOOD.COM own information or services. MOMENTFOOD.COM site contains links to other sites. MOMENTFOOD.COM is not responsible for the privacy practices or the content of such websites.
There is no guarantee that these links will work all of the time and the vendor has no control over the availability of the linked pages. However, web links are regularly reviewed to ensure that sites can be accessed. If you have had difficulties accessing a site, kindly contact the Webmaster with details.
Virus and Spam Protection
CATERING.MOMENTFOOD.COM makes every effort to test and check materials at all stages of production. It is always wise for the user to run an antivirus program on all material downloaded from the internet. CATERING.MOMENTFOOD.COM cannot accept any responsibility for any loss, including but not limited to indirect or consequential loss, disruption or damage to your data or computer system which may occur whilst using material from CATERING.MOMENTFOOD.COM.
Goods & Services
Any goods or services advertised for sale on this website do not constitute an offer which can be accepted by clicking on the relevant link.
CATERING.MOMENTFOOD.COM and the information contained herein does not constitute an offer or a solicitation of an offer for the purchase or sale of any securities.
MOMENTFOOD.COM may, in its sole discretion, terminate or suspend your access to all or part of the site, including, but not limited to, any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding Materials appearing on the website, and the representations and warranties, indemnities and limitations of liabilities set forth in this agreement will survive any such termination.
The Moment Group, Inc. (MGI) is committed to protecting and respecting your personal data privacy. This Notice explains how we collect, protect, use, and share your information when you access our website and/or apply for or avail of our products and services.
We collect the following personal information when you register your MomentFood account through the website:
- First Name
- Last Name
- Mobile Number
- Email Address
- Delivery Address
Your personal information shall be retained for as long as the purpose for which it was collected exists, and such other purposes that you may have consented to from time to time, and remains in effect until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory, or business purposes.
Should you decide to discontinue your MomentFood account, the information will be retained for an additional three (3) years, after which the information shall be properly disposed of and deleted, unless otherwise requested by the data subject to be immediately removed from storage.
Sharing of Personal Information
We may share your personal information with our subsidiaries, affiliates, and third parties, under an obligation of confidentiality. Furthermore:
- We may share personal information with various units within MGI in order to better understand the way you use our products and services. This will allow us to improve our services and offer you opportunities to obtain other useful products and services of greater value to you;
- We may share information with our subsidiaries and affiliates to likewise offer you additional products and services that we believe you might find interesting;
- We may share this information with digital third parties that we engage with to support us in delivering our services to you. These may involve anonymous or aggregated information to help improve our products, services, and content;
- We may also engage third parties to help us operate our business. These include support in:
- complying with legal requirements such as court orders;
- addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property or security of the company, our employees, customers or third parties;
- carrying out all other purposes set out above.
Your Rights as Data Subject
In respecting your rights to privacy, you have the right:
- to opt out of receiving marketing materials via email or SMS;
- to opt out of sharing your information with our subsidiaries and affiliates or with other companies that we have business with provided that such information is not critical nor required by applicable laws and regulations in maintaining the services that you have availed with us;
- to tell us to provide you with information that we currently have about you subject to restrictions applied to us as a company operating in the Philippines by certain laws and regulations;
- to update your information;
- to rectify or correct information;
- to have your information erased;
- to be indemnified for damages due to unauthorized use of data, among others;
- to lodge a complaint with the National Privacy Commission; and
- to let us know your concerns relating to how we collect, use, share, protect or dispose of your information.
We may charge a fee for processing your request/s for access and/or updates. Such a fee depends on the nature and complexity of your request. Information on the processing fee will be made available to you prior to making the request.
For any queries, clarifications, or requests on any aspect of this statement, the exercising of your rights pertaining to your personal information, or to provide any feedback that you may have about our processing of personal information, please call us at 8869-9284, which is manned during business hours.
Changes to Our Privacy Notice
We may modify or amend this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share, or dispose of your personal information. Any relevant updates will be posted on this website.